Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
#Resume headline examples for customer service portable
Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.Investigating the complaints of excessive water bills or reports of low water consumption in the field.Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.Looking for drafting your winning cover letter? See our sample Customer Service Representative Cover Letter. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field. The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls, generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers, providing accurate information by employing right tool, handling customer complaints, following communication procedures and engaging customers in an interactive manner.
Customer Service Representative provides information about product and service to the customers.